Spiral Studio Louisville – Studio Policies

Our policies are here to help create a calm, respectful, and supportive space for everyone. Thank you for helping us maintain an environment best for all community members.

1. Studio Etiquette
We invite you to make yourself at home in our studio. Please leave shoes under the benches and store personal items, turn off all phones, and electronics in the cubbies provided so we can all enjoy a quiet, focused space. Please no chewing gum. You’re welcome to arrive up to 10 minutes to warm up, stretch, or relax before your session. If you come earlier and an instructor is present, you’re welcome to come in — but please note that the studio may be closed if no instructor is on site.

2. Parking and Access to Studio
Parking is free for all clients!]Park in any of the numbered spots in front of the building or at available street parking. Studio is accessed through "Door 2" and upstairs to the left.

3. Fragrance-Free Space
To support clients with allergies or sensitivities, please avoid wearing scented products during your visit (including perfume, cologne, aftershave, scented lotions, or essential oils). Your mindfulness helps keep the space welcoming and safe for everyone.

4. Attire
Wear clean, comfortable clothing that allows you to move freely and breathe easily. Grippy socks are required for safety and cleanliness — we have some available for purchase if you’d like.

5. Group Classes
Intro-level GYROTONIC® group classes are open to everyone.  GYROKINESIS® classes also have no prerequisite unless otherwise stated.
For other GYROTONIC® group classes, we recommend completing at least 3 private sessions, 3 duets, or several intro-level group classes before joining — this helps ensure a safe and supportive experience for everyone. Instructors may make exceptions for clients with prior experience.

6. Cancellations
To respect the time of our instructors and other clients, we ask that any appointment changes or cancellations be made at least 24 hours in advance.

Appointments canceled less than 24 hours before the scheduled start time will incur a $25 late cancellation fee.

Clients who do not attend their scheduled appointment without notice ("no-shows") will be charged the full session fee or forfeit the session from their package.

Late cancellation fees may be waived at the studio's discretion in cases of illness, emergencies, or other unforeseen circumstances.

Thank you for helping us maintain a schedule that serves all clients effectively.

7. Packages & Memberships
All packages and memberships have expiration dates as listed on our Services page. If you have questions about your remaining sessions or expiration, we’re always happy to help.